I’ve had an engineer appointment to install the fibre connection at the house I’ve just moved into and it hasn’t worked, with the eero app simply saying the internet can’t be reached with a failure on WAN IP. The installation happened yesterday and I’ve been using my phone data for work in the meantime but that’s running out and entirely unstable for calls so I’m at a real risk of losing earnings in the immediate future.
I’ve gone through the 80 minute process of line testing and diagnostics over the phone, with the operator assuring me I would be ‘auto compensated’ and would be given £10 free BT wifi credit. This has not happened and I have had no emails after the call. The conclusion he arrived at was that a new eero 6 router would solve the problem, however having just tried my old router - it seems something else is the cause.
It’s also worth mentioning that having logged into my account to check my services there is zero mention of Fibre 150 anywhere, just my previous cancelled service. Have TalkTalk simply forgotten to actually start my service?
This is getting kind of urgent now: I have a huge deadline for client work on Friday, very little data left on my phone and the risk that as a result I’m going to be deeply out of pocket as a result of this bungled installation. A cursory glance across the forum suggests this has happened to a lot of other people and I’m tempted to cut my losses and move to another provider.
