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New router

Rossco71
First Timer
Private Message TalkTalk

on ‎26-01-2026 10:12 PM

Message 4 of 4

Just received a new router in the post, unsure why, anything to do with VOIP maybe? Is there any reason why I would be receiving an upgrade? Not received any emails about this?

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3 REPLIES 3

mandisa1-TT
Support Team
Staff
Private Message

on ‎29-01-2026 11:50 AM

Message 1 of 4

Hi there @Rossco71 After investigating your account I can confirm a new WIFI Hub 3 VoIP router was ordered and sent to you, however full details and the reason why it was sent are not available on my end. Please contact the full fibre team directly on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will assist you further

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amahle-TT
Support Team
Staff
Private Message

on ‎27-01-2026 07:03 AM

Message 2 of 4

Thank you @fr8ys.

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fr8ys
Community Star
Private Message TalkTalk

on ‎26-01-2026 10:43 PM

Message 3 of 4

Are you moving to full fibre with VOIP?

 

If so this is the router of choice now.

 

Ful fibre help is not available on the forum so you will need to phone the full fibre team to find out the current state of your connection.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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