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Monday
Day six since moved over to full fibre still no service.4 chats later and nothing is resolved.now thinking of changing supplier
44 minutes ago
I'm really sorry about this Steve, and I've asked him to keep me updated as soon as he knows more.
Thanks
Michelle
50 minutes ago
Yes hopefully he can sort something out as this driving me crazy!
55 minutes ago
Hi Steve,
Has my colleague now been in touch with you?
Thanks
Michelle
2 hours ago
Hi Steve,
I've checked and I'm not 100% sure so I've escalated this now straight to my colleagues on the Fault Escalation Team and asked them to check this engineer visit and confirm with me ASAP. I'll post back as soon as they reply. It's possible that they may also try and contact you directly.
Thanks
Michelle
2 hours ago
Is there a way of checking they are definatly coming ? As waited il last Friday pm and no1 showed up
3 hours ago
Hi Steve,
Thanks for letting me know and I'll check back in with you later on today to see how you're getting on.
Thanks
Michelle
3 hours ago
Spoke to chat list night, should have an engineer out today. Fingers 🤞
5 hours ago
Hi Steve,
I'm really sorry to hear this. What lights are currently on both the ONT and the router please? Have you also tried powering down the ONT since your last post?
Thanks
Michelle
yesterday
Now gone back off again 😒
yesterday
But now it's gone back off . Heeeellllllp????????
yesterday
Hi Steve,
I'm glad to hear this and thanks for confirming.
Thanks
Michelle
yesterday
It seems to have just come back on . Hopefully it stays this way 🙏. Thankyou
yesterday
Hi Steve,
I'm really sorry to hear this. We received an update yesterday morning that the engineers had made a configuration change. Have you been able to connect since your last post?
Thanks
Michelle
Monday
Had full fibre instal last wed ,worked great till exactly 6.17am the next day then no service?
If I do manage to get it back on which is very rare it will go back off at 6.17 am. Loads of chats n calls but don't think anyone understands the problem and there has been no action
Even waited in Friday pm for an engineer who didn't show up.not impressed