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Monday
Day six since moved over to full fibre still no service.4 chats later and nothing is resolved.now thinking of changing supplier
11 minutes ago
Friday 13th day 9 still no internet!!!!
Michelle can you get the guy to call me again 🙏 🙏 🙏. Please. I really need a resolution to this ASAP. !!!!!!!!
Thankyou
14 hours ago
Hi Steve,
You're welcome. I'm sorry that the fix applied yesterday didn't work and hopefully they will be able to resolve this quickly.
Thanks
Michelle
14 hours ago
Fingers crossed thanks for your help 🙏
14 hours ago
Morning Steve,
I'm sorry to hear this. I've passed your comments over now to my colleague and they have advised that they will be making contact with you between 10-12 today.
Thanks
Michelle
15 hours ago
Yes day 8 no internet.when the fix was applied it came on for approx 2 hours.(ring doorbell was connected ) .then when I got home no connection.can you get the guy who called me yesterday to call back(sorry cannot remember his name).
As always I will be working in the local cafe (free internet) and will need 30 mins to get home should an engineer wish to attend. I'm sure they think I'm a hobo with a laptop..help this is super inconvenient. Thankyou
15 hours ago
Hi Steve,
Is it still off at the moment?
Michelle
yesterday
It worked fromwhen I received a text to say fix applied . For approx 2hours
yesterday
It did come on for about 2 hours (like it did yesterday) but has gone back off again. Help
yesterday
Hi Steve,
I've been advised that the issue has been identified and we are hoping that it will be resolved today.
Thanks
Michelle
yesterday
I'm really sorry about this Steve, and I've asked him to keep me updated as soon as he knows more.
Thanks
Michelle
yesterday
Yes hopefully he can sort something out as this driving me crazy!
yesterday
Hi Steve,
Has my colleague now been in touch with you?
Thanks
Michelle
yesterday
Hi Steve,
I've checked and I'm not 100% sure so I've escalated this now straight to my colleagues on the Fault Escalation Team and asked them to check this engineer visit and confirm with me ASAP. I'll post back as soon as they reply. It's possible that they may also try and contact you directly.
Thanks
Michelle
yesterday
Is there a way of checking they are definatly coming ? As waited il last Friday pm and no1 showed up
yesterday
Hi Steve,
Thanks for letting me know and I'll check back in with you later on today to see how you're getting on.
Thanks
Michelle
yesterday
Spoke to chat list night, should have an engineer out today. Fingers 🤞
yesterday
Hi Steve,
I'm really sorry to hear this. What lights are currently on both the ONT and the router please? Have you also tried powering down the ONT since your last post?
Thanks
Michelle
Tuesday
Now gone back off again 😒
Tuesday
But now it's gone back off . Heeeellllllp????????
Tuesday
Hi Steve,
I'm glad to hear this and thanks for confirming.
Thanks
Michelle