No further contact from Open reach ?

[essexbloke]

Hi, our main village pole was knocked down by a car on  Sunday evening, i reported it and Open reach came on Tuesday, declared its a big job and we haven`t seen anyone since, any news please, nobody in the village has internet ?

[Chris-TalkTalk]

That's great news EB, thanks for letting me know 🙂

Chris

[essexbloke]

They were here again today and it's working ok at the moment.

Thanks for your help,

EB

[Chris-TalkTalk]

No problem 🙂

[essexbloke]

Thank you. 🤞

[Chris-TalkTalk]

I've checked the fault ticket, it's still open and 'in hand' with Openreach, I think further work needs to be done. I'll check the ticket again tomorrow for further updates, hopefully it won't be much longer

Chris

[essexbloke]

Hi Chris,

The openreach guys were here all day and traffic management told me the job is finished but we still have no broadband, I have rebooted the router and it's showing a red light, the socket on the wall is also showing a red centre light

 

[Chris-TalkTalk]

Hi EB,

Just a quick update, there was an update on the fault ticket yesterday saying that poling are trying to attend today, so hopefully it won't be much longer before the issue is resolved

Chris

[Chris-TalkTalk]

Nothing further at the moment, I'll check again later and get back to you

Chris

[Chris-TalkTalk]

I'll check for an update in the morning

Chris

[essexbloke]

Thank you, I hope they hurry up.

EB

[Chris-TalkTalk]

There's been a further update saying that Poling are trying to attend 28/02/23, awaiting confirmation, they've set a review date for the 27th but I'll continue to monitor and let you know when there are any further updates

Chris

[Chris-TalkTalk]

Hi essexbloke,

There should be an update some time today so I'll check again later

Chris

[essexbloke]

Hi Karl,

We were out yesterday until late, I can't see that anything has been done, it's really past a joke now, people on BT are ok they have been sent ee mobile routers for free, I hope you have better news for us by now ?

Thanks,

Essex bloke.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[essexbloke]

Thanks for checking Karl, let's hope so, it seems longer than it is tbh, spent a lot on mobile data, it wasn't worth changing our mobile contract because we usually have loads of data left.

Thanks again,

Fingers crossed.

[Karl-TalkTalk]

Hi

Estimated date is still set as 22nd so we will check this on 23rd for you.

Karl.

[Debbie-TalkTalk]

Hi essexbloke

I'm really sorry about this. This is an estimated date so the fault may be fixed before this date.

I will continue to monitor for any additional updates.

Thanks

Debbie

[essexbloke]

Wow thanks, that's nuts , I had to buy more mobile data yesterday, was hoping it would be today, I'll pop and tell the older people that don't have mobile phones.

Our phone lines are working so it must just be the fibre, shame the old broadband can't be turned back on.

Thanks Debbie 

[Debbie-TalkTalk]

Hi essexbloke

I have contacted Openreach for an update on this fault and they have advised that the fault is still in hand with the engineers and that the estimated completion date is now showing as  22/02/23. I'm sorry for the delays.

[Michelle-TalkTalk]

Morning,

Apologies for the delay and we will re-check this again first thing tomorrow morning.

Thanks