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on 03-09-2024 10:59 AM
Hi, have had no internet connection since 12:30am. Technical couldn't help me so have said the full fibre team would call me at 10am... still no calls. I need my wifi back up and running asap!
on 04-09-2024 09:16 AM
That's great news Ellie, thanks for letting me know 🙂
Chris
Chris, Community Team
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on 04-09-2024 09:06 AM
Morning Chris, thanks for checking in. Well no one from Talktalk rang me back yesterday! However the internet came back around 6/6:30 so all good for thank you
on 04-09-2024 08:35 AM
Morning Ellie, how are you getting on?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 03-09-2024 04:58 PM
Hi Chris, someone rung at 3pm but as Im not at home to run tests, they are ringing back at 5:30
on 03-09-2024 03:29 PM
Hi Elliejalland,
How are you getting on, has anyone been in contact yet?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 03-09-2024 12:05 PM
Yes think its an openreach issue, locally a lot of different providers are having issues, But am just waiting to hear back from Talktalk still!!
on 03-09-2024 11:48 AM
No worries, whenever. As an ex-Shell customer, don't worry about the router, as I guess it will be one of Shell's.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 03-09-2024 11:41 AM
Sorry, I am unsure. I was with Shell and recently been moved to Talktalk.
Yes will do this on my lunch break as had to go into office today
on 03-09-2024 11:36 AM
You haven't said which router you have, however, there does look to be an issue with the ONT/fibre. As an initial step, please can you turn the ONT off for at least 30 mins & retest.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 03-09-2024 11:33 AM
Thanks for your reply!!!
I have a green power light, red LOS and green LAN.
I have updated my details thanks
on 03-09-2024 11:30 AM
What lights are on your ONT & do you have the eero or Hub 2?
I have also asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?