With so much going on at once, is it possible for him stay with family meanwhile, to be sure of being within reach of a working landline? Something to sort out while he is in a period of recovery!
There are no staff on here at this time in the evening or overnight, @fnewlove.
They respond Monday to Friday during the day. At the time of agreeing to the switch, it should have been ascertained that he would need to keep a working phone number, using VOIP.
To set it up afresh can be complicated - staff will explain, and also advise about what's going on with the internet. Normally a router: Eero or the Sagemcom Hub 2 would have been sent out by the day of the switch or with the engineer, at the time.
Your father shouldn't simply have no service, obviously, so some communications may have gone astray, perhaps during the hospital admission.
Do you have Power of Attorney / Authority to Act on his behalf? That will make this a lot easier and would be wise setting up for the future.
https://community.talktalk.co.uk/t5/Articles/Power-of-Attorney-Authority-to-Act/ta-p/2205181
Also, Talktalk needs to be officially informed if he is in a vulnerable situation with his health.
https://community.talktalk.co.uk/t5/Articles/Registering-your-accessibility-requirements/ta-p/258302...
Staff will need to know both your details and his, and it is really better if he joins the community in his own right when he is feeling able.
Staff would normally only deal directly with the account holder unless you are a nominated user etc.
https://community.talktalk.co.uk/t5/Articles/Nominated-user/ta-p/2205256
Please complete your community forum profile details in Personal Information, and, at the end of that section, in Private Notes, add your father's name, address, landline number, mobile number, account number. SAVE CHANGES.
You access the profile area via your avatar/name; settings; drop down menu.
Gliwmaeden2, a fellow customer.
