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yesterday
Hi,
I signed up for an upgrade to Fibre150 almost a month ago. At that time I was provided with an install date of PM today (19th). Earlier this week I contacted support via web chat who acknowledged an issue. I was advised " The upgrade request you placed was successful, but while allocating an engineer for you, the request got stuck, which is why it didn't go through to Operations."
I can't track my order via my account, as there is no option to do this. Is there anything that can be done please?
Thank you
yesterday
I have asked one of TalkTalk's support to pick your thread up and hopefully be able to update you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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