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No updates on install date.

Plazticfish
Team Player
Private Message TalkTalk

yesterday

Message 2 of 2

Hi,

I signed up for an upgrade to Fibre150 almost a month ago. At that time I was provided with an install date of PM today (19th).  Earlier this week I contacted support via web chat who acknowledged an issue. I was advised  " The upgrade request you placed was successful, but while allocating an engineer for you, the request got stuck, which is why it didn't go through to Operations."  

I can't track my order via my account, as there is no option to do this.  Is there anything that can be done please?

Thank you

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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

yesterday

Message 1 of 2

I have asked one of TalkTalk's support to pick your thread up and hopefully be able to update you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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