ONT move farce

[pawson]

How do you get the ONT box moved. I've tried calling no help webchat terrible. Please help?

[Karl-TalkTalk]

Hi

Cityfibre will also charge to relocate the socket, but their charges may vary.  I would suggest speaking to CityFibre directly, but as Keith mentions, it may be cheaper to look at other options, for example running a longer ethernet cable from the ONT to the router location.

Thanks  

Karl. 

[KeithFrench]

Hi @pawson 

There is another way around this problem, which might be suitable & only cost you a few pounds. Roughly how far away is the ONT from where you want the router to be?

[pawson]

Hi Karl

Ours was fitted by city fibre not open reach ?

[Karl-TalkTalk]

Hi Pawson

If you require an ONT Box moving, Openreach class this as an LVR or Low Volume Request.  Average lead time for this is around 2 - 3 weeks, and they will charge £128 for this.

There may also be limitations depending on where you want it relocating, if it is not an exterior wall, if it is above a ground floor etc etc.

Do you still need this arranging ?

Thanks  

Karl. 

[ferguson]

Why a "farce?" Was it initially installed somewhere against your wishes?