Open reach box fault

[Shvxw]

Hiya,

I've been having trouble connecting my eero router to the internet. Upon doing some troubleshooting, I've discovered I think it's the open reach box itself. There's no lights at all. 

Who's best placed to resolve this? Talk talk themselves or open reach? 

Thank you! 

[Chris-TalkTalk]

Hi Shvxw,

Just confirm, have you checked that the cables are connected correctly and the power socket that the ONT is connected to is working OK?

Chris

[Shvxw]

Hiya Michelle,

Yep that's correct! No lights at all. Unfortunately I've just moved into the property so unable to confirm but I assume so as it was previously occupied by a family!

[Michelle-TalkTalk]

Morning,

Can I just confirm, do you mean that there are no lights on the ONT? (the box on the wall) Has this previously been working ok?

Michelle