NEED SOME HELP?

Dazzler1984 · ‎22-02-2025

Hey, I’ve spoke to customer service but they said they didn’t know what I was asking for, I’m needing my order number starting with N so that I can submit my claim for cashback on my order purchase. How or where can I find this please as it doesn’t seem to be on my account or any emails from TalkTalk Thanks.

Arne-TalkTalk · ‎24-02-2025

Hi Dazzler1984

I have pm'd you the order ref.

Regards

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Divsec · ‎23-02-2025

Hi @Dazzler1984 thanks for that, the team will be back in work tomorrow and should be able to get the answer for you during the day.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Dazzler1984 · ‎23-02-2025

Hi thanks for your reply. Has my account number been added to my profile now? The web page doesn’t seem to be working properly on my phone but I think I’ve done it correctly. Thanks.

Divsec · ‎23-02-2025

Hi @Dazzler1984 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

NEED SOME HELP?

Order Number