Poor WiFi coverage after Full Fibre install

[Martin3780]

We had Full Fibre 150 installed yesterday. The WiFi signal now doesn't cover the whole house because the router is now positioned less centrally. I had hoped the latest TT router might do the job - but no. It's  a Sagemcom 5464. What can we do to get better WiFi coverage? 

[Debbie-TalkTalk]

Hi Martin @Martin3780 

That's great, thanks for letting us know 🙂

I've ordered a returns bag for you, these can take slightly longer to arrive. 

If you haven't received this by the end of next week then please let me know.

Thanks again.

Debbie

[Martin3780]

Michelle, Karl, Debbie,

You have all contributed to helping me out. Thank you! The new eeros are installed, with the digital voice box too. The extender eero is very important. We have spent the last couple of days experimenting with its position and we now have the ideal spot to get acceptable WiFi in all the rooms. We don't have a huge house but our internal walls have a big impact on the signal. We now get 40-50Mbps in the rooms that had no signal before. Excellent! Thanks for all your help.

One final thing: can you arrange to send an envelope and label to send unwanted kit back? Karl said he'd order one but nothing has arrived.

Thanks again,

Martin

[Michelle-TalkTalk]

Hi Martin,

Thanks for confirming. No rush, just set up when you're ready.

Michelle

[Martin3780]

Michelle,

Thanks for asking. The new eero etc kit arrived yesterday afternoon and I haven't opened the package yet. I need a couple of days to set it up and find the best position for the extender. I'll report back when I can.

Martin

[Michelle-TalkTalk]

Hi Martin,

How are you getting on?

Thanks

Michelle

[Martin3780]

Karl,

Many thanks. It seems a complicated solution but it's fine with me. Let's hope this works for us.

Martin

[Karl-TalkTalk]

Hi

I've ordered a voip adapter and a couple of eeros to be sent out to you, and a returns bag for the Sagemcom.

If you see any emails regarding equipment charges, ignore these, these are system generated and will be incorrect.

Karl.

[Martin3780]

Karl, Thanks for checking but this makes no sense. We were upgraded to Fibre 150 on 29th November 2024 - exactly one week ago. We were sent a Sagemcom 5464 so that we could use our DECT landline phone. Now our router is in a different place in our house, we desperately need to boost the Wifi signal across the house. It seems there are two options :

1. Keep the Sagemcom router and get a Sagemcom booster.

2. Get a eero, an eero extender and a Grandstream ATA for our phone....and return the Sagemcom router.

Surely option 1 is the simplest (for both TT and us) and it seems worth a try. But you say this isn't possible.

Please suggest how to proceed from here.

Martin 

[Karl-TalkTalk]

Hi

I've just checked your account and it is set up for eero only. This will not allow us to send any equipment other than Eero, no routers or boosters.  

Our Teams will only have the option of sending an Eero.

Karl.

[Martin3780]

Can someone from the support team (Michelle, Debbie or Karl) please confirm that a Sagemcom booster has been ordered for us? We're getting a bit frustrated because of the lack of WiFi in one of the rooms we use as an office. Thanks.

Martin 

[Karl-TalkTalk]

Hi

OK. No Problem.

Karl 

[Martin3780]

Karl,

Thanks for the offer but MIchelle and/or Debbie are (I hope) organising to send a Sagecom booster for me to try (see higher up in this thread). Let's have a go at that first. If that doesn't help, then I'll be happy to swap and try a eero but I think I'll also need an eero extender plus a gadget so that our DECT landline phones will work?? 

Martin  

[Karl-TalkTalk]

Hi Martin, 

Would you like to swap out the Sagemcom for an eero and see if the coverage is better ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

The Eero is usually supplied to higher tier packages and the Sagemcom is usually supplied to Full Fibre 150 services.

Thanks  

Karl. 

[Martin3780]

Debbie,

Thanks for checking. I was expecting an eero (because TT are advertising its benefits) but I got sent the Sagemcom F5464. It's quite difficult as a new fibre customer to understand the technology until you get the installation done and receive some kit. I hadn't realised that our landline phone made things more complicated - so I have the Sagemcom router.

Martin

[Martin3780]

Keith,

Thanks. I've read your sticky. Great advice. I'll revisit it when the booster arrives.

Martin

[Debbie-TalkTalk]

Hi @Martin3780 

Can I just check, did you not receive an eero?

[KeithFrench]

Please make sure you read my sticky about the latest version of this booster:-

https://community.talktalk.co.uk/t5/Full-Fibre/Very-Important-V2-Sagemcom-FAST266-WiFi-Booster/m-p/3... 

[Martin3780]

Michelle,

That would be great! I really appreciate you picking up on this issue. Full fibre has not turned out to be quite so straightforward as we hoped....and it would be good to try a booster.

Martin

[Michelle-TalkTalk]

Hi Martin,

Would you like us to send a wireless booster?

Thanks

Michelle