Refusing to respond

[MerlinBengal]

Well, it has started!!!

Eero pro6 refusing to reboot from app, refusing to talk with app, unable to turn off thread, refusing to do speed test.

Router has been manually rebooted, turned off for a few minutes and still no response. App has been stopped and restarted, phone has been rebooted. Yest still the Eero reports last usage as 16/11/2024.

Also keeps showing as update available v7.6.3-103, however it has already had this update applied. Though makes not difference as the app and the Eero won't talk to each other.

Speed dropped down to 529mbps down/up. Unable to get the eero to report speed to router.

I hate all this 'app access only'. Much better t be able to limit problems and use direct access to the router but cannot find a way that the Eero will allow this.

Also all static assigned IP address no longer exist. Or at least are not showing.

[Warby50]

I have the same issue, App is not responding, rebooted the router, deleted and redownloaded the app and now the app does not even recognise my email address or number.  Try and create a new account and all you get is an error message stating that there is a technical error somewhere.  

[MerlinBengal]

Hi Michelle,

Nope I haven't mainly because if I have to start doing that every 3 to 4 weeks, these things will fast BECOME HISTORY.

It really should not be necessary to do this. Is there a bug in the last update?

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Have you tried resetting the eero and then re-setting it back up again? I've included a Help Guide below which has a video on how to do this.

Setting up your eero | Full Fibre | TalkTalk Help & Support

Thanks

Michelle