£75 voucher

[nickj2807]

I've just signed up for Full Fibre 500 through the affiliate for the £75 voucher - I haven't had any confirmation through Giftcloud and my order number doesn't begin with an 'N'. Giftcloud haven't responded to my request for an update. Can you please help?

[Arne-TalkTalk]

Hi nickj2807

I have pm'd you the order reference,   

Be aware vouchers can take upto 90 days after go live to be issued

Regards

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.