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Relocating ONT Box

AnthonyN
First Timer
Private Message
Message 4 of 4

Hi, I'm wondering if someone could help me please?

 

I have spent hours on the phone to TalkTalk and keep getting the same response...

 

I'm having some building work done in my home and it happens to be right where the ONT box is mounted. The wall is being taken out, so I need to relocate the ONT point, further down the wall. I told them I was happy to pay for the engineer visit, but they say there is nothing they can do and gave me the number for Openreach, who of course, will not deal with me direct.

 

Has anyone else had any similar issues or know who to go to for a fix please?

 

Thank you

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3 REPLIES 3

Message 1 of 4

Hi,

 

we can try, openreach will usually accommodate  if the day is available, or will give the nearest day.

 

First, I've just got to run through our process here, so I'll send you a pm to confirm some details.

 

Karl

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AnthonyN
First Timer
Private Message
Message 2 of 4

Hi Karl, thank you very much for coming back to me!

 

Yes please, this would be great and I'm more than happy to cover the charge too. Is it possible we could schedule this for a Thursday/Friday please?

 

Thank you

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

As this is not a fault, Openreach will treat this as a Low Volume Request (LVR) and the lead time for this is about 2 weeks.  They will usually charge £128 for this, is this something you wish to proceed with ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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