Repeated fault every 2 weeks

[DHA_UK]

Every 2 weeks my full fibre 900 speed drops to 94 up and 94 down. Running a line test on the talk talk website shows a fault has occurred. Previous advice has been to reset the modem (Eero as supplied by talk talk). This "fixes" the fault, but 2 weeks later it returns again. 

Is the line the issue or is it the modem?

[Chris-TalkTalk]

No, the speed shouldn't be dropping every two weeks, if it happens again I'd suggest contacting the eero support team via the app to see if they can see why this is happening

Chris

[DHA_UK]

So i think the issue is clearly the router supplied by talk talk. It always reduces speed to 94mbps every time this happens. Every 2 weeks. Having to power it off to “fix” it isn’t really solving the problem 

[Chris-TalkTalk]

OK thanks. I can't really see any issues from our end. Could you take a look at the following help article, it may be helpful - eero Support | Future Fibre | TalkTalk Help & Support

Chris

[DHA_UK]

Yes on multiple devices connected to both Eeros

[Chris-TalkTalk]

Hi DHA_UK,

Do you experience the low speed on multiple devices?

Chris

[DHA_UK]

Just two Pro 6 models as supplied by talk talk

[Michelle-TalkTalk]

Hello,

Thanks for confirming. How many eeros do you have please?

Thanks

[DHA_UK]

When connected direct to the ONT I have full speed. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm, if you remove the eero when this happens and test directly at the ONT, is the speed also low? I'm just trying to confirm if the speeds are only low at the eero or also at the ONT.

Thanks