NEED SOME HELP?

Plutochris · ‎25-09-2024

I posted about an issue I am having with my Eero Router & Wi-Fi. I had a very helpful response but there was no where to sent a reply to that. I keep having to send private messages. Even then I cannot see anywhere to reply, so I just have to keep generating a new private message. I have been told I should see a box at the bottom of the page that I just click on to enter and send my messages but all I have is a light grey box there and when I click on it nothing happens! I am logged in! Any help would be appreciated!

Chris-TalkTalk · ‎26-09-2024

Hi Plutochris,

I've replied to your PM

Chris

Chris, Community Team

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Chris-TalkTalk · ‎25-09-2024

Thank Keith. @Plutochris if you hover you mouse curser over the arrow does it change to a hand icon?

Chris

Chris, Community Team

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KeithFrench · ‎25-09-2024

Hi @fr8ys @Chris-TalkTalk @StephenF

I have been going through all of this for a while with the customer, he is even unable to reply to any PM that I have sent him, he always has to start a new PM to me. Perhaps Stephen could confirm if there is something strange going on with his forum account?

You might notice that @Plutochris has not replied to your points, it is because he can't!

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Chris-TalkTalk · ‎25-09-2024

Thanks fr8ys,

I've received a PM from OP, just taking a look at it now

Chris

Chris, Community Team

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fr8ys · ‎25-09-2024

@Chris-TalkTalk

I received the following in a PM from the OP but no screenshot.

Thanks for your response!

Yes, I am logged in and just trying to reply to any replies to my thread.

Attached is a screen shot of what I see at the bottom of your message. When I click on the blue back button , the only one that is there or anywhere else, nothing happens! I have sent a screen shot and same

@Plutochris I suggest you send @Chris-TalkTalk a pm with your screenshot.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

fr8ys · ‎25-09-2024

This is what you should see, a box and also a reply button that opens a bigger box. This is a screenshot of what I see on your post.

You are in the forum trying to respond and not trying to respond to emails?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Chris-TalkTalk · ‎25-09-2024

Hi Plutochris,

Can you post a screen shot of what you see

Thanks

Chris

Chris, Community Team

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NEED SOME HELP?

Replying to messages on threads