NEED SOME HELP?

Lundy06 · yesterday

We had a power cut in our area last night and since then my router hasn't worked. The light is flashing orange and I've tried all suggested solutions, ie. switching it off for 20 mins, unplugging it, and resetting it, and it's still flashing amber. Can someone help please as I rely on WiFi calling due to bad signal in my house.

Karl-TalkTalk · yesterday

No Problem 🙂

Router should arrive within 48hrs. Connect up as soon as it arrives and let me know here.

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Lundy06 · yesterday

Thanks Karl 🙂

Karl-TalkTalk · yesterday

Hi

Tests are clear. A new router is on the way to make sure this has not been damaged by the power cut.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Lundy06 · yesterday

Hi Michelle,

I've done that now.

Thanks,

Sara

Michelle-TalkTalk · yesterday

Good morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

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NEED SOME HELP?

Router flashing orange after power cut