Router keeps cycling between white and flashing orange light

[Jason10jedburgh]

I have a problem with my router which is not constantly cycling between white and a flashing orange light.

I tried to use the help but have been told it is an ethernet problem and that they are sending me an new ethernet cable.

I have disconnected all ethernet cable (not the modem cable) but the router is still cycling.

I've been waiting for 45 minutes to speak with a manager.

Can someone please help?

[Chris-TalkTalk]

That's great new Jason, thanks for letting me know 

Chris

[Jason10jedburgh]

Thanks Chris,

Finally managed to get everything turned off for 30 minutes and the voice issues have now been fixed.

Regards,

Jason

[Chris-TalkTalk]

Hi Jason,

If you are still experiencing this issue could you try switching the ONT, eero and DVA off for 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[Jason10jedburgh]

Hi,

I don't know if this is the correct place to include this but,  I tried the grandstream, after having to buy an extra power cable and switch, sent to me after the recent router breakage.

Where as the calls received sound exactly the same as before,  the sound quality which is sent to the other person is just not acceptable.  My elderly mother couldn't understand me.

Can someone confirm that the crackling sound is the best I can expect as it isn't very good.

When the phone was directly connected into my router it was far superior.

I have tried both wired and wireless phones with the quality being exactly the same.

Regards,

Jason

[Chris-TalkTalk]

Hi Jason,

I can see that a DVA was order a few minutes ago so it should be dispatched tonight and hopefully with you either tomorrow of Friday

Chris

[Jason10jedburgh]

Hi Chris,

The new eero router has been delivered today but it did not include a digital voice adapter.

I've been with the telephone since Sunday and still don't appear to be able to connect it.

Can an adapter be sent to me?  Do I need to ask in another feed?

Many thanks,

Jason

[Chris-TalkTalk]

Hi Jason,

There's information about automatic compensation here -About your auto compensation credit - TalkTalk Help & Support

If you then have any further questions about auto compensation could you ask them in the billing section and we'll be happy to help

Chris

[Jason10jedburgh]

Hi Chris,

Can I confirm that although I've been having problems since Thursday and then could not realistically use the telephone.

Since Sunday when my router stopped working I have been without telephone and until I purchased a 3rd Party router I was without Internet until yesterday.

As mention I had to spend money to get my Internet working,  so that hasn't been solved by you yet and the phone is still not working.

Reading about the automatic compensation,  I believe that should start today.  Can you please confirm that is the case? 

[Chris-TalkTalk]

The router is in the process of being dispatched so you'll probably receive it tomorrow or  the day after

Chris

[Gliwmaeden2]

It would normally come in 2 or 3 days when ordered by forum staff, @Jason10jedburgh, but might not have been put through before Friday. Monday or Tuesday, likely, so not worth buying one meanwhile. 

[Jason10jedburgh]

Hi Karl or anyone else,

Could I enquire when the replacement router will be delivered?

Our existing router has now total given up the ghost and is constantly giving a flashing orange light.  Previously we had minutes/hours of connection, now there is nothing at all.

Are there any reasonably price routers I could purchase from Amazon to at least get our Internet back while I wait?

Regards,

Jason

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Jason10jedburgh]

Thank you Karl,

I hope that fixes the problem.

[Karl-TalkTalk]

Hi

I've requested a router be sent out to you.

Karl.