Router no lights

[Joshcole]

Hi,

had no issues with router all of a sudden it drops out and there’s no light on the router (as in no power) socket is working fine tried other things in it but can’t get power to router 

[Debbie-TalkTalk]

Hi Joshcole

Have you received the router?

[Debbie-TalkTalk]

Hi Joshcole

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

[Joshcole]

Yes please 

[Debbie-TalkTalk]

Hi Joshcole

I'm really sorry to hear this.

I can send you a replacement router, are you happy for me to arrange this?

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and they will probably offer to replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.