Router

[Dan89swfc]

Hi,

Every since our internet has been "upgraded" to full fiber the router has been rubbish, even with a WIFI extender you guys sent us. Is there any chance of sending a replacement router out?

[Debbie-TalkTalk]

Hi Dan89swfc

Have you received the router?

[Debbie-TalkTalk]

Hi Dan89swfc

No problem 🙂 The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Dan89swfc]

Hi,

I've added the information you asked for. Can I have the replacement router please?

[Debbie-TalkTalk]

Hi Dan89swfc

Thanks for your reply.

We have 2 options, I can either send a replacement WIFI hub for testing or I can try switching off the WIFI optimisation on your current router so you can try different wireless channels?

Please can you also add your name and TalkTalk landline number to your Community Profile.

[Dan89swfc]

A WIFI hub router

[Debbie-TalkTalk]

Hi Dan89swfc

I'm really sorry to hear this.

Are you using the WIFI hub router or an eero?