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Running line test fails

wmorrish
First Timer
Private Message

on ‎01-09-2023 10:30 PM

Message 6 of 6

Hi

My full fibre has died, I'm no longer getting a WAN IP address. The openreach fibre box is not flashing red.

 

When I run a line test it stops halfway and states:

We’ve run into a problem

Sorry, we’re working hard to resolve this issue.

 

Please try again later.

 

 

Help!

 

Thanks

Labels:
5 REPLIES 5

Anonymous
Not applicable
Staff
Private Message
In response to wmorrish

on ‎04-09-2023 08:24 AM

Message 1 of 6

Morning,

 

Thanks for confirming and I'm glad to hear this. TalkTalk support staff are here Monday to Friday and our members are here 24/7 and are able to provide general none account specific advice until we are back online.

 

Thanks

 

wmorrish
First Timer
Private Message
In response to Anonymous

on ‎04-09-2023 08:19 AM

Message 2 of 6

Morning, this fixed itself over saturday night.

 

I was confused about the 24/7 support however, with no one from TT looking at this over the weekend?

0 Likes

Anonymous
Not applicable
Staff
Private Message

on ‎04-09-2023 06:56 AM

Message 3 of 6

Morning,

 

I'm really sorry to hear this. Have you been in contact with our Future Fibre faults team since your last post?

 

Thanks

 

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to GeorgLee1994

on ‎01-09-2023 11:38 PM

Message 4 of 6

@GeorgLee1994, could you start your own thread, as staff will need to look into your issue separately?

 

They won't be back on here before Monday. 

 

@wmorrish and @GeorgLee1994, make sure that you have completed your community forum profile details for TT staff to identify your account. 

 

Add your account number in Personal Information. 

 

Go via your avatar/name; settings. SAVE CHANGES. 

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

GeorgLee1994
First Timer
Private Message

on ‎01-09-2023 10:46 PM

Message 5 of 6

Me too, nothing to add except you aren't the only one. This is getting tiresome

0 Likes
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