SPEED UPGRADE 500 TO 900 NOT CHANGED
on 02-09-2024 09:47 PM
Message 18 of 18
Sorry posted in wrong part of forum without realising there were different section for broadband types….
I’ve recontracted from 500mb to 900mb for 24 months and my email stated activation date at 30th August. I’ve powered down the eero for about 40 minutes today hoping that would kick the new speed in but no change.
First thing is that I was sent a new eero even tho it’s exactly the same as the one I already have and I bought a second one for upstairs when I first moved to talktalk so don’t really want to be messing with the network if I don’t have to. Is it somehow likely that the new hub (even tho manufactured Feb 23) has software that allows connection at the higher speed over the current one ?
Also should I have expected to have received an email stating that my new service has gone live or is that not a thing ?
Current setup is the original Eero 6 pro that talktalk sent 18 months ago and another eero 6 pro upstairs I bought off Amazon …. All works really well and don’t want to unbox the new one (insisted I had to pay £9.95 delivery even tho I didn’t want it - got it done to £4.95 as my offer email has stated) unless I really have to
Thanks for any info at all
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17 REPLIES 17
on 06-09-2024 09:37 AM
Message 1 of 18
Hi Gavin,
Really glad to hear this and apologies that it has taken some time to resolve. Please let us know if you do experience any further issues.
Thanks
Michelle 🙂
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on 06-09-2024 09:35 AM
Message 2 of 18
I’ve just had an email saying my service has gone live so did a speed test on my eero from work and looks to have done the trick.
I’ll reboot the ONT over the weekend for good measure anyways but looking good for now.
thanks for all the assistance Michelle
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on 06-09-2024 09:25 AM
Message 3 of 18
Hi again Gavin,
The team have made another change just now and advised that you should now see an increase in speed following another 30 minute power down of the ONT.
Thanks
Michelle
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on 06-09-2024 06:33 AM
Message 4 of 18
Hi Gavin,
Thanks for trying this. I've chased the team for an update now.
Thanks
Michelle
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on 05-09-2024 04:16 PM
Message 5 of 18
Unplugged the ONT for 45 minutes but unfortunately still hasn’t changed the download speed …
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on 05-09-2024 09:27 AM
Message 6 of 18
Hi Gavin,
Thanks, I'll check back in with you in the morning 🙂
Michelle
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on 05-09-2024 09:25 AM
Message 7 of 18
Ok I’ll give it a go after work.
thanks
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on 05-09-2024 06:36 AM
Message 8 of 18
Morning Gavin,
Could you power down the ONT for 30 minutes and then retest the speed again for me please?
Thanks
Michelle
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on 04-09-2024 02:21 PM
Message 9 of 18
I’ve been checking every now and again and just checking speeds within the eero something has been changed as my upload speed has increased as was always 71mb and is now hitting 109 … however download got irratic for a few hours then has levelled out at around 515mb, previously its always shown as 517 in that app but obvs nothing major.
So yeah something they’ve changed has made a difference however only
to upload not download
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on 04-09-2024 06:47 AM
Message 10 of 18
Morning,
No change as yet. I'll check again later on today.
Thanks
Michelle
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on 03-09-2024 02:01 PM
Message 11 of 18
Hi,
I'll check this again first thing in the morning and will post an update back here.
Michelle
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on 03-09-2024 01:54 PM
Message 12 of 18
Ok thanks Michelle.
I'll leave it til thursday and check again.
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on 03-09-2024 01:50 PM
Message 13 of 18
Hello again,
I've asked our team to look into this and they have spotted an issue which they are now correcting. You should see an increase in speed either later today or tomorrow at the latest.
Thanks
Michelle
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on 03-09-2024 01:23 PM
Message 14 of 18
You could get yourself an ethernet to USB adapter, I have one for just such eventualities.
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on 03-09-2024 01:12 PM
Message 15 of 18
With the results I’ve got from a direct connection I don’t think my daughter’s laptop has a gigabit network card as the speeds are so low. Unfortunately I don’t have anything else to connect directly to it to run a test, our newer laptop doesn’t have an Ethernet port.
is there any other way to test this ?
otherwise I guess I’ll have to phone the Indian call centre on my next day off 🤦♂️
thanks
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on 03-09-2024 01:10 PM
Message 16 of 18
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on 03-09-2024 07:24 AM
Message 17 of 18
Hi Gavin,
Can I just confirm, what speeds do you see if you run a wired speed test directly at the ONT with the eero removed please?
Thanks
Michelle
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