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on 13-01-2025 04:22 PM
Have run TT Speed Test, after the results it shows "speed to your router" mine just says "no data available" - How do I get it to display speed to Router - I'm sure I've seen this in the past but every attempt this week gives "no data"
Have tried logging into Router but nothing there
on 14-01-2025 06:40 AM
Morning,
This is one of our older routers. Would you like us to send a replacement router to see how the connection compares?
Thanks
Michelle
on 13-01-2025 07:15 PM
There is, but it's on the graphics of the router and click on internet from memory. However, that router is no longer supported, so I will get TalkTalk to offer you a replacement.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 13-01-2025 04:41 PM
Its a DG8041W-2.T5
and having logged into the router there is nothing that gives you speed over external network to the router
on 13-01-2025 04:35 PM
Not knowing which router you have, you can easily find this out by logging into the router & looking in the initial dashboard area. The eero is slightly different in that from the app go to:-
Home > Internet
Scroll down that page & the information is there.
You can always disconnect whichever router that you have from the ONT & connect a wired device in place of it, directly to the ONT and do a speed test from there.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?