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on 06-09-2024 12:43 PM
Can I please get the wifi optimisation turned off please channel 1 is really busy in my location
on 16-09-2024 02:20 PM
Hi milocola
That's great news, thanks for letting us know 🙂
Debbie
on 16-09-2024 02:12 PM
Hello Karl yes it is much better and I am no longer stuck on channel 1 the router has changed this automatically
on 16-09-2024 08:06 AM
Hi
Have you noticed improvement over the weekend with the new router ?
Thanks
Karl.
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on 13-09-2024 12:45 PM
Excellent. Thanks for confirming.
Any issues, just post back here.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 13-09-2024 12:41 PM
Hello I received the new router and it is now connected
on 13-09-2024 08:35 AM
Hi
I'm showing the router delivered. Can you confirm this has arrived ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 12-09-2024 09:36 AM
Hi
Router is with the courier so should be out for delivery soon.
I'll drop you a PM with the tracking number.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-09-2024 03:55 PM
Hi
A router is on the way to you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-09-2024 03:48 PM
Hi Debbie yes please
on 10-09-2024 07:14 AM
Hi milocola
I think we should send a replacement router for testing so we can rule out any faults with your current router.
Would you like me to arrange this?
on 09-09-2024 05:40 PM
Hello I have disconnected the power to the router for 30 minutes and turned it back on again
on 09-09-2024 07:24 AM
Hi milocola,
I can't communicate with your router at the moment so could you switch it off and leave it off for at least 30 minutes, then switch back on and let me know when you've done this
Chris
Chris, Community Team
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on 06-09-2024 05:13 PM
Hi the router is in the hallway of a small flat the living room where I have problems is next to it
on 06-09-2024 01:30 PM
Hi milocola
Thank you. I can see coverage issues affecting the connection.
Where is the router located?
on 06-09-2024 01:26 PM
Done
on 06-09-2024 01:18 PM
Hi milocola
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie
on 06-09-2024 01:02 PM
Yes it keeps dropping out or says signal is weak on 2 devices a mobile and roku streaming stick both within 10 feet of router at an open doorway between them, I have also tried to change the channel manually
on 06-09-2024 12:51 PM
Hi milocola
We are unable to switch off WIFI optimisation now.
Is your wireless connection dropping out?