Stuck on channel 1

[milocola]

Can I please get the wifi optimisation turned off please channel 1 is really busy in my location 

[Debbie-TalkTalk]

Hi milocola

That's great news, thanks for letting us know 🙂

Debbie

[milocola]

Hello Karl yes it is much better and I am no longer stuck on channel 1 the router has changed this automatically 

[Karl-TalkTalk]

Hi

Have you noticed improvement over the weekend with the new router ?

Thanks  

Karl. 

[Karl-TalkTalk]

Excellent. Thanks for confirming.

Any issues, just post back here.

Regards,

Karl. 

[milocola]

Hello I received the new router and it is now connected 

[Karl-TalkTalk]

Hi

I'm showing the router delivered.  Can you confirm this has arrived ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Router is with the courier so should be out for delivery soon.

I'll drop you a PM with the tracking number.

Thanks

Karl.

[Karl-TalkTalk]

Hi

A router is on the way to you.

Thanks  

Karl. 

[milocola]

Hi Debbie yes please

[Debbie-TalkTalk]

Hi milocola

I think we should send a replacement router for testing so we can rule out any faults with your current router.

Would you like me to arrange this?

[milocola]

Hello I have disconnected the power to the router for 30 minutes and turned it back on again 

[Chris-TalkTalk]

Hi milocola,

I can't communicate with your router at the moment so could you switch it off and leave it off for at least 30 minutes, then switch back on and let me know when you've done this

Chris

[milocola]

Hi the router is in the hallway of a small flat the living room where I have problems is next to it

[Debbie-TalkTalk]

Hi milocola

Thank you. I can see coverage issues affecting the connection.

Where is the router located?

[milocola]

Done

[Debbie-TalkTalk]

Hi milocola

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[milocola]

Yes it keeps dropping out or says signal is weak on 2 devices a mobile and roku streaming stick both within 10 feet of router at an open doorway between them, I have also tried to change the channel manually 

[Debbie-TalkTalk]

Hi milocola

We are unable to switch off WIFI optimisation now.

Is your wireless connection dropping out?