Switching from sky full fibre but not bringing landline

[Hooninghedgehog]

Hi we’re switching to Talk talk full fibre from sky full fibre we currently have a landline via the full fibre with sky but we decided we don’t use the landline and don’t need it so selected no landline required when purchasing with talk talk. We’ve since had a email from sky confirming the switch but it says if the landline isn’t swapped over and activated within 30 days of the broadband switch the line will be deactivated and this will affect the broadband. Will this cause issues or is it aimed at non fibre customers? 

thanks in advance 

[Arne-TalkTalk]

Hi Hooninghedgehog.

Your order is progressing and is going live on 16.07, not sure what sky are indicating.

Regards

[Gliwmaeden2]

It sounds like it's a question for Sky support, @Hooninghedgehog.

You need to check that they fully cancel your landline as it's not being transferred. So deal with them first.

If you want to double check your order with Talktalk,  these are the contact details:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Have you received confirmation of the order from Talktalk? Do you have an order number (add it in Private Notes at the end of Personal IInformation in the profile area)?

The usual switching process is not straightforward when it involves full fibre.