TalkTalk order reference number required

[georgeh555]

Hello,

I purchased full fibre last year and did not receive a voucher as stated, upon contacting the company they require an order reference number starting with the letter N.

I cannot find this anywhere on any emails or under my account on here, please could this be provided?

[Gliwmaeden2]

@MrChriZ, please start a new thread in the billing section of the forum. Go to that message board and click on start a topic.

This is an old thread and not in the queue for attention. Staff will reply to the original poster only, usually, to avoid confusion between accounts etc.

[MrChriZ]

Hi @Arne-TalkTalk - I have the same problem - only my broadband started as Shell Broadband.
I spent some time on the chat the other day to a support person called Asisipho.

After half an hour he decided he need to contact Shell and would then get back to me, but he never did.

Please can you help?

[Arne-TalkTalk]

Hi @georgeh555

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards