Tenda AX1800 RX3 Router with Full Fibre 65 Service

[DRT22]

Hi all,

I'm trying to connect the Tenda router in place of the supplied TalkTalk router to improve Wifi coverage.

I've disconnected the TalkTalk router and  powered down the fibre interface and waited a while and connected the Tenda.

From the settings I can see that the service is DHCP with no username or password required and therefore I expected the Tenda to just connect without any bother.

The problem is that it does not and just sits there trying to connect.

Does anyone have experience of this ?

Is the TalkTalk service specific to the router supplied ie MAC address limited?

Many thanks

[Debbie-TalkTalk]

Hi @DRT22 

That's great 🙂

If you do want to swap back to the TT router then please let us know here and we can change the profile again.

[KeithFrench]

That will depend on which profile @Debbie-TalkTalk has put it on. The TT & eero routers require profile T.

[DRT22]

Hi Debbie

Wonderful service thank you.  The new router connected immediately.

Just a final question - I'm now testing the new router for wifi coverage and if it doesn't turn out to be any better than the TalkTalk router can I switch back or would the profile need adjusting again?

Thank you.

[Debbie-TalkTalk]

Hi @DRT22 

The profile change has been completed, please can you connect your router and allow up to 20 minutes to see if it now syncs up ok.

[Debbie-TalkTalk]

Hi @DRT22 

Sorry for the delay. We will make a change to the line profile and confirm once this has been completed.

[DRT22]

Ok thanks, I'd just read that on City Fibre's website.

Cheers

[KeithFrench]

It is not CityFibre that needs to do this, but TalkTalk. I have asked one of TalkTalk's support to pick your thread up and check your profile for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

[DRT22]

Keith

Many thanks for the quick reply.

It was indeed City Fibre so I'll contact them.

Appreicated.

[KeithFrench]

Who installed your full fibre, was it Openreach, CityFibre or another company? If it is a CityFibre connection then you might need a profile change to support 3rd party routers.