UKTV Play constantly buffering

[MaureenK]

I have recently moved to Talk Talk Full Fibre 150, and since then have been unable to watch the UKTV Play App on my Sony Bravia smart tv without constant buffering.  Have tried switching off the Eero router, together with switching off TV fully but with no success.  I noted an older post similar to mine which suggested disabling Add Blocking, but this has not helped either.  Can anyone help at all.  Thanks.

[Karl-TalkTalk]

Hi Maureen,

Are you having issues with other devices connected ?

Do you have any device wired to the eero, PC or laptop etc ?

If you run a speed test from your devices, what speeds are you seeing ?

Thanks  

Karl. 

[ferguson]

Have a look at the help article here. It works through various options, depending on which type of Bravia model you have. 

[MaureenK]

Hi Michelle

Have tried the suggestions made by Karl ,but still no success.  The Apps are pre-installed on TV, so unable to remove and re-install.  

Don't understand why I am unable to view easily now on this App.   Feel that the speed I receive with the Eero App is insufficient.  Have already spoken to Tech Team by phone to discuss that connection cuts out at times when using Apps on my phone when I am in my kitchen at home.  Have to wave my phone about in the air to pick up the signal again.  Tech team advise that the Eero router should be sufficient for the size of my home.  As I have mentioned before I was a BT Halo customer prior to my move to  Talk Talk, and to date I have been disappointed that Talk Talk Full Fibre 150 does not match the BT service at all.  I appreciate that I have received a £42.70 credit to my account  but feel I am not going to receive the level of speed I had hoped for.  

[Michelle-TalkTalk]

Morning Maureen,

How are you getting on?

Thanks

Michelle

[MaureenK]

Thanks Karl - will give your suggestion a try tonight.  Appreciate all suggestions.  Thanks again.

[Karl-TalkTalk]

Hi

If it's only the UKTV Play app affected, then it must be app related rather than an issue with the broadband etc.

Have you tried turning off the eero and the ONT box on the wall for 30 minutes.  This will clear the session.

Also, if this option fails to resolve, can the UK TV play app be removed and then reinstalled on the TV.  Not sure if this is a pre installed app on the Bravia.

Thanks

Karl.

[MaureenK]

Hi  thanks for replying.  It is only UKTV  Play that is causing problems.  All other Apps are playing perfectly.

[Karl-TalkTalk]

Hi MaureenK

Is it only the UKTV Play App that is affected.  If you try any other on demand apps such as Iplayer, ITVX etc etc , do these also buffer or play ok ?

Thanks  

Karl. 

[MaureenK]

Have updated as requested.

[fr8ys]

Hi,

Have you checked your Eero app to see if there are any updates pending?

I had something similar with another app and when I updated it worked fine. Not sure why an outstanding update should affect anything but it's worth a try.

Not sure how the Sony TV apps work, but is the app up to date?

Is there anything similar on the Sony Forum regarding Apps buffering? It may be worth a look in case it's TV related.

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