NEED SOME HELP?

lenangake · ‎10-07-2023

Hello,

I was sent a letter maybe last year by talk talk regarding city fibre upgrading my line to full fibre which they came and did.

I have twice in the last year tried to upgrade to full fibre 900 however I am told 65 is the most i can get in my area.

The city fibre website says i have it. Just today a talktalk advisor confirmed i can only get 65 and thats all others will offer as everyone uses city fibre lines except VM.

Is it me ?

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Karl-TalkTalk · ‎12-07-2023

Hi @Gliwmaeden2

Not a genuine poster, so I've removed the link and taken the usual action.

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2 · ‎12-07-2023

@lenangake, please remove the link displayed in your signature.

Gliwmaeden2, a fellow customer.

Arne-TalkTalk · ‎12-07-2023

Hi lenangake

Thanks for your post

Can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

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ferguson · ‎10-07-2023

No, it's not you. It seems that those who took up this offer do not now have a path to upgrade to any faster City Fibre products, for reasons that are not entirely clear. Have a chat with the Future Fibre team using the link towards the bottom of the page here:

https://community.talktalk.co.uk/t5/FullFibre/bd-p/FutureFibre

NEED SOME HELP?

UPGRADE TO FULL FIBRE/CAN'T UPGRADE PACKAGE