Unable to activate Now TV Sports link

[Cory97]

When I originally signed up on a new contract I got sent my link to activate my Now TV Sports after transferring over from my previous supplier on 8th of May but the link did not work. Tried the chat response to get a new link sent but no link was sent or activated when I was told it was all sorted and to be done over the next couple of days. Then when I phoned the listed number almost 10 days later, I was told it would be seen to but this may take 4/5 days to resolve the issue and a correct activation email sent. It has been 3 weeks since then and over a month since my initial query and I'm not any further forward if anyone has any idea on how to resolve this issue, thanks

 

[Karl-TalkTalk]

Hi Cory97

There is an open order awaiting closure before this can progress.

I've been advised that this will auto close within 14 days, so we have to wait for this to elapse before we can take further action.

I did query this, and have been told the timescale is a business decision, and I cannot override this.

Karl.

[Karl-TalkTalk]

Hi

If Now TV options are not activated with 7 days, then this will not activate, and after 14 days th option will be removed from the account (cancelled).

There is a stuck order on the account from May that is preventing this from fully cancelling. so I've raised a ticket to our developers to manually set the order as completed.  Once done, I'll re-add the Now TV options and get an activation email to you.

I'll reply here as soon as our developers get back to me.

Thanks  

Karl.