Hi
Last week I was looking to join TalkTalk, and looked at some price comparisons. I went away and returned today to try and purchase Fibre 900 with TV package.
I can check speed availability, select my address and select a package, and then the page loads for a while before going to 'Oops, something went wrong. You might be able to try again'. This error is the same on my mobile, iPad and Mac and in both Chrome and Safari, with cache and cookies cleared.
If I select either of my neighbours addresses (neighbour either side), the checkout continues flawlessly. If I then try again with my address, it fails.
It appears that, when I abandoned my cart previously, somewhere, on a database or other TalkTalk system, an error has now flagged up linked to my address. I had no problem getting to the sign up last week, but now I want to place an order, somethings gone wrong.
Live Chat and calling customer service has not helped, I've rung twice and told I'll be called back, but never got a call back. The advisor telling me that this is an OpenReach line issue. It is not - I have broadband currently with Sky and I can sign up with any other provider I have tried eg BT or Vodafone. It is just Talk Talk that has some internal error. How can I fix this, because the advisors I've spoken to were unable to get my address to go through the system without flagging an error.
Any advice welcome - thanks
CB
