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Lenciks
First Timer
Private Message TalkTalk

on ‎06-12-2024 10:40 PM

Message 3 of 3

I want upgrade my Fibre 65 to Fibre 900. When I do it online they write me engineer must come to my  house and router will be sent by post. Question is can I book engineer appointment before my router come? 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎09-12-2024 06:55 AM

Message 1 of 3

Hi @Lenciks 

 

An engineer visit will be required for an upgrade to FTTP. An eero would be sent out by post before the installation.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎06-12-2024 11:13 PM - edited ‎06-12-2024 11:14 PM

Message 2 of 3

The Fibre900 would come with an Eero, and you really need that to have arrived just ahead of the engineer visit so that they are able to check that everything is up and running correctly after installation. 

 

No point asking for it to arrive later, @Lenciks.

Gliwmaeden2, a fellow customer.
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