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VOIP

tonywalker
First Timer
Private Message TalkTalk

on ‎12-01-2025 08:53 AM

Message 3 of 3

I had full fibre installed on 09 Jan and my VoIP is not working..

1. How do I get talktalk to activate my VoIP ?

2. My account appears to show I have copper for my phone , this was removed by city fibre, how do I tell talktalk this as keep getting moved from operator to operator.

 

Thankyou

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎13-01-2025 08:21 AM

Message 1 of 3

Hi tony,

 

Do you currently have an eero or a Wifi Hub 2 router please? 

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎12-01-2025 03:05 PM

Message 2 of 3

Did you apply for VoIP at the time of the order for full fibre? 

 

Which make/model of router do you have & if it is an eero, have you also been sent a Grandstream unit as well?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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