What point in the day should it be live by?

[Shannon141]

Upgraded to full fibre 900 from 150 today is my go live day to swap over but still waiting…? 

[Arne-TalkTalk]

Thanks for the update.

[Shannon141]

Wayyyy its finally just this minute gone live 👏

[Gliwmaeden2]

@Shannon141, if the order didn’t even go through correctly, it will take longer to resolve. 

Unfortunately staff support is not available over the weekend on the forum. 

[Shannon141]

Still not turned on ridiculous 

[Arne-TalkTalk]

Hi Shannon141

We have asked the provisioning team to check this the order looks to not gone through correctly.

Sorry

[Shannon141]

it still shows the current one 

[Michelle-TalkTalk]

Hello,

Can I just ask, does the speed upgrade show in your My Account please?

Thanks

Michelle

[Michelle-TalkTalk]

Hi,

Apologies, I should hopefully receive an update shortly.

Michelle

[Shannon141]

Thankyou, its still not live as of yet 🙄 

[Michelle-TalkTalk]

Good morning,

Thank you. I've asked the team for an update on this now and will post back as soon as I receive an update.

Thanks

Michelle

[Shannon141]

I have added them thankyou, i messaged this morning on live chat and they just said sorry and that it would be on today instead, its still not on 🤦🏻‍♀️

[Debbie-TalkTalk]

Hi @Shannon141 

Please can you add your name and TalkTalk account number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Shannon141]

No still fibre 150 running currently 

[Debbie-TalkTalk]

Hi @Shannon141 

Has your service now gone live?

[Shannon141]

Thankyou for replying 😊

[Gliwmaeden2]

They say up to midnight, @Shannon141, so don't chase it up before the morning.