Who to contact regarding box put in by openreach for full fibre

[ayrrugby]

Who to speak to regarding box put outside by openreach for TalkTalk full fibre as it is falling off the wall already 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Would it be possible to post a photo of the external box please?

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

This needs to be reported to TalkTalk. I have asked one of TalkTalk's support to pick your thread up and get Openreach back out.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.