WiFi dropping out

[nikola77]

Hi there. Can anyone help me.

 last time I had WiFi connection issue. Apparently it was fix however after few weeks problem start again. My WiFi it’s dropping multiple times throughout the day. I did full reset on my router. But it didn’t help. The light it’s steady white even when connection it’s dropping. I need to switch off the router completely to get my connection back then it’s flashing orange and it’s change to steady white. 

[Debbie-TalkTalk]

Hi @nikola77 

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[nikola77]

Hi @Debbie-TalkTalk 

Okey let’s try it. 

[Debbie-TalkTalk]

Hi nikola77

This should not be related to the issue reported back in December as a fix was rolled out to resolve this issue.

I think it's best we replace the router again first, are you still happy for me to go ahead and order a router for testing?

[nikola77]

Hi @Debbie-TalkTalk 

I would say like 10 times maybe connection usually last for 30 min or so.

[Debbie-TalkTalk]

Hi @nikola77 

I can see a high number of re connections on the line. How often are you rebooting the router? (daily)

[Debbie-TalkTalk]

Hi @nikola77 

Thanks for your reply. Let me just run some more tests now and I will post back shortly.

Debbie

[nikola77]

Hi @KeithFrench 

Both of connections dropping out. 

[KeithFrench]

Hi @nikola77 

@Debbie-TalkTalk has asked me to help you with WiFi issues, but I see in an earlier post, that it was affecting wired (Ethernet) connections as well. Is that still the case or is it wireless only that is the issue?

[Debbie-TalkTalk]

Hi @nikola77 

Sorry another question, do you have any wired devices connected?

[nikola77]

I got it in mid December. As far I can remember the was some issue with software. I know engineers fix that and the connection was stable for like 3-4 weeks. 

[Debbie-TalkTalk]

Hi @nikola77 

When did you last receive a replacement router?

Once of our Community Stars @KeithFrench offers really good advice on improving WIFI performance. Would you like Keith to take a look?

[nikola77]

Hi @Debbie-TalkTalk 

We can try. However last time when the issue occurred I got replacement router and the issue was still there. 

[Debbie-TalkTalk]

Hi @nikola77 

Thanks for confirming this. Would you like me to send a replacement router for testing so we can rule this out?

[nikola77]

Hi @Chris-TalkTalk 

I did like you said and WiFi it’s still dropping out. 

[Chris-TalkTalk]

Hi nikola77,

Could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[nikola77]

Hi @Debbie-TalkTalk 

Yes WiFi and wired connection it’s dropping. 

[Debbie-TalkTalk]

Hi @nikola77 

I'm sorry to hear this.

The line tests are clear. Can I just check, do you have any wired connections? Are wired connections also dropping?