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WiFi keeps showing as connected with no internet

abby23t
Repeat Guest
Private Message TalkTalk
Message 24 of 24

I’ve been having an ongoing problem all week where every hour or so my internet stops working. When I go into the wifi settings on all my devices it shows “connected without internet”. This is typically solved by restarting my router but will only work for an hour or so before I have to reboot again. Each time this happens the white light is still on on the front of the router.  I have used the live web chat and called TalkTalk only to be told there’s no issue on their end and that my internet is working fine, which it obviously isn’t considering I am constantly losing connection. Any idea how to sort this as it’s becoming increasingly frustrating to be paying for a service that I am barely receiving. 

23 REPLIES 23

carlosmacd
Visitor
Private Message TalkTalk
Message 21 of 24

Terrible customer service

They won't learn

They won't change 

Shut them down

Cancel your contract, leave

Find another service provider 

Durhamwasp
Repeat Guest
Private Message TalkTalk
Message 22 of 24

I have exactly the same issue 😩

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 23 of 24

Please complete your community forum profile, @abby23t.

 

Staff will need this to identify your account. They will reply after the weekend. 

 

Go via your avatar, settings, drop down menu.....Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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