NEED SOME HELP?

njels · ‎16-12-2024

Hi, does anyone know what the ongoing issue is? Since last night my wifi has randomly been dropping and not working despite all lights being on and the box being new. Did an in depth test on the website and they did say there’s an issue but no notes on what the issue is or how long it’ll take to be fixed, just wondering if anyone on here knows anything at all and could help.

Karl-TalkTalk · ‎17-12-2024

Hi @njels

You can also try using google DNS - 8.8.8.8 & 8.8.4.4 to see if this helps improve stability :

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

ferguson · ‎16-12-2024

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

njels · ‎16-12-2024

Okay thank you. any idea where i might find live updates on it?

ferguson · ‎16-12-2024

OK, thanks for that. There are some issues with these routers at the moment which TalkTalk are investigating.

njels · ‎16-12-2024

The wifi hub, photo attached as i’m not sure of its exact name

ferguson · ‎16-12-2024

@njels

Which make/model of router do you have?

njels · ‎16-12-2024

All lights stay on as if everything is working yes

DJI_MINI_2_SE · ‎16-12-2024

When you lose wi-fi are the ONT lights green?

NEED SOME HELP?

Wifi issues