Wireless after fibre upgrade cannot connect to the laptops

[fskaramagkas]

Hi @KeithFrench 

Following up on the WIFI issues and all the information I gave on the previous chat.

We have a WIFI connection problem. 

The laptops especially do not connect at all to the WIFI. The mobile phones and TV are fine , the tablet is dropping out but the laptops do not connect with WIFI. I  have to use an ethernet cable which works fine. Upgrade to full fibre on the 12th of March. The problem appeared and got worse the last 3 days.

Proximity to the router does not seem to be relevant.

Thank you

[KeithFrench]

Hi @fskaramagkas 

Its instability in this case might be because it is connected to the 2.4GHz band. When I looked before, I could see no evidence of WiFi interference, but if you want to do the diagnostics again, I will willingly look again.

[ferguson]

@Billx 

This is not your thread.

[Billx]

Hi, @KeithFrench ,

Is there an actual reset to reset the WiFi adapter in Windows? I can't find it. Or is it called something else?

Thanks,

Bill

[fskaramagkas]

Hi @KeithFrench,

Taking on and off the ethernet cable starts the WIfi . Usually it fails after a short while but for the time being it is holding up. it dropped but then after a minute of authentication it reconnected.  Also the Wifi setting is to  WAP2. Please see attached an image of the Wifi settings.

Oops it dropped again as I was writing.

It does not seem to be solved. 

For the settings Window It only allows to bring it down.

Phiip

Thank you for the help

[KeithFrench]

It is showing Not Fixed in the Issues Found section, but you have not expanded it, so I don't know what it is showing. However, your last screenshot is showing you as connected.

[fskaramagkas]

Hi @KeithFrench ,

I reset it but it did not solve it. Please have a look at the attached screenshot with the WIFI information in case you can instruct me anything else for the laptops.

[KeithFrench]

Sorry, my mistake, you have the Sagemcom. I am dealing with a lot of concurrent complex issues & most have been on eeros. The error I can see in the WLAN Report points to an issue with security. Can you try resetting your WiFi adapter in the laptop back to default?

[fskaramagkas]

I have not got an eero. The laptop that does not work is in the same room as the router. Still does not connect to WIFI.

The WIFI scanner I run from tah very laptop which does not work. I was connected via ethernet on the laptop at the time.

Thanks

[KeithFrench]

Hi @fskaramagkas 

The laptop is unable to establish the security mode with the eero. In the eero app, what is WPA3 set to:-

Settings > Network Settings > Wireless > WPA3

If set to On & the WiFi adapter in the laptop does support it, it should still be able to use WPA2. However, it might be worthwhile disabling it, to see if that improves your connection attempt.

[KeithFrench]

Thanks for these files. I will try to look at them this afternoon.

When it comes to addressing the poor wifi coverage, please get me another snapshot etc from Wi-Fi scanner near to each device experiencing this issue.

[fskaramagkas]

Hi @KeithFrench ,

Please find enclosed the netsh wlan zip file. I ll send the passwd in a private message.

Just to provide somemore information if it is mpre useful. The devices drop out all the time. Two stopped connecting to the WIFI at all. They only worked for a week after the Cityfibre was installed and then the problems started. They work fine on the ethernet. One third laptop connects for a day on and off.

The TVS suprisingly work all the time, the tablet and mobile devices drop out and reconnect.

The problem is only on the WIFI . I run the report about midday. If you need me to run the reports some other time please let me know.

Dropping out seems to be the same throughout the day. As you probably realise there 2 - 3 ethernet cables running through the house at the the moment.

Thank you

[fskaramagkas]

Thank you,

I will do it.

[KeithFrench]

Sorry, @fskaramagkas I did manage to look at it and there was no WiFi interference that would prevent the laptop from connecting to your WiFi. I thought I had posted a reply, but I couldn't have. I have been very busy with another complex issue for another customer. However, this is what I meant to send you:-

Please wait just over three hours since your last connection attempt failed and then can you launch a Command Prompt as an administrator? Then issue the command below and press the Enter key:-

Netsh wlan show wlanreport

It creates a report & saves it to the HTML file:-

C:\ProgramData\Microsoft\Windows\WlanReport\wlan-report-latest.html

In addition to the HTML file listed above, a CAB file, as well as an XML file, will be in the same folder. Please, can you zip them up with 7-Zip and set a password? As soon as I have them, I will delete them from your post.

[fskaramagkas]

Hi @KeithFrench

Did you have the chance to look at it please. 

If you could get back to me.

Thank you

[KeithFrench]

Thanks I now have the Zip file & if I get a chance, I will look at it tomorrow.

[KeithFrench]

Do not put the password in your post, anyone the world over can read that. I have therefore removed the password from your post. I will do hopefully download the file later.

[fskaramagkas]

Hi @KeithFrench,

I changed the format to zip instead of 7z. See if it works now.

[fskaramagkas]

Hi @KeithFrench 

I get the message the file is not an acceptable type. I removed the extension , chahnged it for .7z to .zip it says the content type does not match the extension. We can leave it a bit until you have more time.

Philip

[KeithFrench]

No problem.

[fskaramagkas]

Got it it is the message inbox at the top, thanks