Yale smart alarm offline

[amos19]

Hi just gone on to fiber had new eero modem my yale smart alarm worked for couple of hours, then the modem done a update now the alarm is offline and i cant reconnect i tried rebooting the alarm and modem but us still off line, any advice or suggestion's would be great, Thanks

[amos19]

Yes thats all good, I added 2 pro as thats what tt sent me i have only got the 2 pro on, im waiting for technical to get back to me as why the latest update knock the yale off

[KeithFrench]

Hi @amos19 

First off, adding an eero 6 to a network of two eero Pro 6s is counterproductive, as the two Pro 6s will only have the speed of the eero 6. Mixing them in the same network always means they all assume the same specification of the lower specification node. Until your Yale alarm connection is stable, just go with the two Pro 6 units.

You have not confirmed if you have carried out all of my recommendations in my last post (#37):-

Under the circumstances, I would suggest that you delete the complete network and start again. In the app go to:-

Settings> Network Settings 

Tap the blue 3 dot icon top right and select Delete Network.

I would probably go further on each Eero, hold the reset button in until the light goes red (about 15 seconds) to do a hard reset. 

Then, use the app to gradually add them one by one.

[amos19]

Hi Kanya, no not yet the thought of having hours on chat not looking forward to i i will have to do you have direct link not for me to get past around, but it is 100% the update that done it. Amos

[amos19]

Hi yes manged that was all working till the update in middle night know the alarm gone again

[KeithFrench]

Hi @amos19 

You must remove or replace eeros via the app. You can't just go connecting and disconnecting them without it.

Under the circumstances I would suggest that you delete the complete network and start again. In the app go to:-

Settings> Network Settings 

Tap the blue 3 dot icon top right and select Delete Network.

I would probably go further on each Eero, hold the reset button in until the light goes red (about 15 seconds) to do a hard reset. 

Then use the app to gradually add them one by one.

[kanya-TT]

Yes, Amos. Have you contacted the fullfibre tech Support team.

[amos19]

Done update last night back to alarm offline 

[amos19]

Hi Keith,

Hope you can help eero pro working as should added another eero6 pro as extender still all working, me being greedy added the old eero6 as extender in another part house, then it started the yale alarm went down and both extender are on wifi so i uninstalled the main one as in remove device but i didnt remove the other eero pro reinstalled main device but cant pair the other pro6, is there a way of unpairing 

Amos

[KeithFrench]

You are very welcome.

[amos19]

the alarm and cctv are connected with Ethernet splitter the extender will be used upstairs for wifi and tv so the alarm is staying in the port it is know so there's no change to the settings hopefully, i will give you update tomorow after the eero done its up date 

Thanks for your help

[KeithFrench]

All the tests I did yesterday were on V7.8.

If the gateway is the eero 6 Pro, what happens if you add the eero 6 back in as an extender? The crucial thing to check now is do the Ethernet ports of the eero 6 work with the alarm or not. Was it the relatively simple case all along that the ports were faulty?

[amos19]

Just hope you update doesn't affect it 

[KeithFrench]

Great, at least that is sorted. I think the current version is V7.8, but maybe you won't get that until after you do this update. I have noticed any problems.

[amos19]

Good morning Keith, 

Just setup new eero pro and all is working good alarm works bit worried about when it up dates its says update available

Amos

[amos19]

Yes the cable are good its the same one i used in work and tried different one as well at home im hoping maybe the new eero pro will work tomorrow, i think its just conflict between eero/TT and yale and hopefully they will fix bug without admitting who's fault it is 

[KeithFrench]

Hi @amos19 

I have now connected a laptop to each Ethernet port on my extender and that shows as online & works fine as well.

I don't believe, therefore, that this can be related to the eero update. We know that the Ethernet port on the Yale is fine, as it worked OK when you were at work. This makes me think that either the Ethernet port on your eero is faulty (unlikely, but possible) or, far more likely, the problem is the Ethernet cable. I know that you said that you have tried two different cables, but are you 100% confident that they are fully inserted at either end? This might sound daft, but some Ethernet cables have a plastic shroud around the release lever and these can sometimes prevent the cable from pushing all the way into the connector.

[KeithFrench]

I have just connected my PC via Ethernet rather than WiFi & it shows up online & works fine. This is connected to one Ethernet port on my extender eero mesh node, I have also tried the other port & that connects fine as well. Downstairs in the gateway node, I have the Grandstream connected to the spare Ethernet port & that is online OK.

[amos19]

i havent tried yet only today i had them so going to try in morning when i got piece at home 

[amos19]

also at moment its disconnected because the bleeping 

[KeithFrench]

What happens if you put the replacement eero on?