York Outage?
on 20-02-2023 07:42 PM
Message 69 of 69
My connection in yo32 (Huntington) has been off since 3pm. is there a known outage? Is there a number I can call? I've been on live chat over an hour and have had no response so not exactly helpful.
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68 REPLIES 68
on 23-02-2023 10:20 AM
Message 41 of 69
I don't have any fault reference number etc. With no information other than 'more' information will be provided asap, how do I know that my issue is even being looked at? I still have no clue what the problem is and it's now been 3 days of downtime. Not great customer service. Can someone call me on the number on my profile and explain what's happening?
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on 23-02-2023 10:02 AM
Message 42 of 69
Any News ? I contacted your service desk yesterday (22nd) and was told an engineer is required to repair the fault (yo24) does this mean the problem is local to my address or is the engineer going to just confirm there is a bigger problem with you're infrastructure ? think it would be good to post something on here so others are aware as well. communication is key after all !!!!!!!!!!!!!!!!!!!!
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on 23-02-2023 06:52 AM
Message 43 of 69
Morning,
Apologies, this is what we have asked the team to confirm. I will chase this again now.
Thanks
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on 22-02-2023 05:00 PM
Message 44 of 69
Hi all, I realise you are frustrated, but Chris is on the case and has promised an update as soon as he knows more.
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on 22-02-2023 04:56 PM
Message 45 of 69
ZERO information provided. Is a cable damaged or hardware, software, cyber etc?
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on 22-02-2023 03:16 PM
Message 46 of 69
You say 'more' information like we have information already. What is the issue and what is the expected ETA? It's not much to ask for these two basic facts so that we can plan our alternatives if needed...
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on 22-02-2023 03:15 PM
Message 47 of 69
I can only apologies for the delay, we'll let you know as soon as we have any more information
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 22-02-2023 03:09 PM
Message 48 of 69
Nope - no updates at all just 'we're working on it' ... Should we engage with other providers??
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on 22-02-2023 03:04 PM
Message 49 of 69
Can someone actively get an update rather than passively wait for one?
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on 22-02-2023 01:25 PM
Message 50 of 69
Have you had anyone contact from Talk Talk yet buddy, I too have had the same issue since Monday and its now getting ridiculous the amount of times I'm being fobbed off.
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on 22-02-2023 10:28 AM
Message 51 of 69
Hi Googlyamnesiac1,
I''ve asked for an update, I'll let you know when I have any more information
Chris
Chris, Community Team
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on 22-02-2023 10:10 AM
Message 52 of 69
I really need to know an ETA or at least what the problem is? Are we talking hours, days or weeks to resolve? Should we be looking at alternative providers given in June I understand we have to move anyway? I work from home and am constantly on video calls, which is eating up my mobile phone bandwidth (just had to buy more data today). Please can I get some kind of idea as to how long this is going to go on for?
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on 22-02-2023 09:00 AM
Message 53 of 69
OK thanks, sorry it's taking so long to resolve, I'll let you know when I receive any more information
Chris
Chris, Community Team
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on 22-02-2023 08:23 AM
Message 54 of 69
Yes, as are neighbours
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on 22-02-2023 08:15 AM
Message 55 of 69
Hi Googlyamnesiac1,
I can't see any further updates at the moment, are you still experiencing the same issue?
Chris
Chris, Community Team
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on 21-02-2023 05:44 PM
Message 56 of 69
Is there an update?
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on 21-02-2023 12:43 PM
Message 57 of 69
Hi,
Apologies, I've gone back to the team now to advise and will post back again as soon as I have another update.
Thanks
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on 21-02-2023 12:37 PM
Message 58 of 69
Rebooted everything (turned of and on the white box) but still the same with a red light FAULT displayed.
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on 21-02-2023 12:28 PM
Message 59 of 69
Hello,
Would you mind retesting and letting us know if your connection is now working again please?
Thanks
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on 21-02-2023 11:42 AM
Message 60 of 69
Hi Googlyamnesiac1,
Sorry, we don't have an ETA at the moment but we'll update the thread when we do
Chris
Chris, Community Team
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