York Outage?

[Googlyamnesiac1]

My connection in yo32 (Huntington) has been off since 3pm. is there a known outage? Is there a number I can call? I've been on live chat over an hour and have had no response so not exactly helpful. 

[Googlyamnesiac1]

I don't have any fault reference number etc. With no information other than 'more' information will be provided asap, how do I know that my issue is even being looked at? I still have no clue what the problem is and it's now been 3 days of downtime. Not great customer service. Can someone call me on the number on my profile and explain what's happening?

[Archer2]

Any News ? I contacted your service desk yesterday (22nd) and was told an engineer is required to repair the fault (yo24) does this mean the problem is local to my address or is the engineer going to just confirm there is a bigger problem with you're infrastructure ? think it would be good to post something on here so others are aware as well. communication is key after all !!!!!!!!!!!!!!!!!!!!

[Michelle-TalkTalk]

Morning,

Apologies, this is what we have asked the team to confirm. I will chase this again now.

Thanks

[ferguson]

Hi all, I realise you are frustrated, but Chris is on the case and has promised an update as soon as he knows more. 

[Noupdate]

ZERO information provided. Is a cable damaged or hardware, software, cyber etc?

[Googlyamnesiac1]

You say 'more' information like we have information already. What is the issue and what is the expected ETA? It's not much to ask for these two basic facts so that we can plan our alternatives if needed...

[Chris-TalkTalk]

I can only apologies for the delay, we'll let you know as soon as we have any more information 

Chris

[Googlyamnesiac1]

Nope - no updates at all just 'we're working on it' ... Should we engage with other providers??

[Noupdate]

Can someone actively get an update rather than passively wait for one?

[Archer2]

Have you had anyone contact from Talk Talk yet buddy,  I too have had the same issue since Monday and its now getting ridiculous the amount of times I'm being fobbed off. 

[Chris-TalkTalk]

Hi Googlyamnesiac1,

I''ve asked for an update, I'll let you know when I have any more information 

Chris

[Googlyamnesiac1]

I really need to know an ETA or at least what the problem is? Are we talking hours, days or weeks to resolve? Should we be looking at alternative providers given in June I understand we have to move anyway? I work from home and am constantly on video calls, which is eating up my mobile phone bandwidth (just had to buy more data today). Please can I get some kind of idea as to how long this is going to go on for?

[Chris-TalkTalk]

OK thanks, sorry it's taking so long to resolve, I'll let you know when I receive any more information

Chris

[Googlyamnesiac1]

Yes, as are neighbours 

[Chris-TalkTalk]

Hi Googlyamnesiac1,

I can't see any further updates at the moment, are you still experiencing the same issue?

Chris

[Googlyamnesiac1]

Is there an update? 

[Michelle-TalkTalk]

Hi,

Apologies, I've gone back to the team now to advise and will post back again as soon as I have another update.

Thanks

[Googlyamnesiac1]

Rebooted everything (turned of and on the white box) but still the same with a red light FAULT displayed.

[Michelle-TalkTalk]

Hello,

Would you mind retesting and letting us know if your connection is now working again please?

Thanks

[Chris-TalkTalk]

Hi Googlyamnesiac1,

Sorry, we don't have an ETA at the moment but we'll update the thread when we do

Chris