York Outage?

[Googlyamnesiac1]

My connection in yo32 (Huntington) has been off since 3pm. is there a known outage? Is there a number I can call? I've been on live chat over an hour and have had no response so not exactly helpful. 

[Noupdate]

talk talk has deleted a message I sent about outage lies and going to OFCOM if they do not pay 

[Noupdate]

can you explain why my previous message explaining that talk talk was lying about an 'outage' not being a loss of service has been removed?

[Noupdate]

they lied, ask them to clarify (in writing) the difference. they have removed my previous email.

[Googlyamnesiac1]

I understand that and wasn't expecting it before but they told me they won't pay it because it's an 'outage' not a 'loss of service'. I don't understand how an outage isn't a loss of service mind.

[Gliwmaeden2]

It can only be calculated AFTER all is resolved, @Googlyamnesiac1, and takes around 30 days to process, so it's not possible to resolve until the number of days is known. 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Staff won't be available to comment now before Monday. 

[Googlyamnesiac1]

I called and was advised that the £8.40 per day compensation would not be offered as this was an 'outage' not a 'loss of service'. Anyone not working for Talk Talk have any thoughts? All I know is that I haven't had Inernet for 4 days now. Found this but doesn't explain the difference between the two:
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...  

[Michelle-TalkTalk]

Morning,

Apologies, the team have advised that the outage is still being worked on at the moment and as soon as they are able to provide any more information or when it should be resolved then we will post back here straightaway.

Thanks

[Googlyamnesiac1]

Day 4 of no connection now and still no update or phonecall as to what the problem is and an expected ETA.

[Noupdate]

Make sure you get your 'automatic' £8/day for outages lasting 2 or more days.

[Googlyamnesiac1]

Still no phone call and still no update here. Still down.

[Noupdate]

YO30 6 clifton without

[Archer2]

great news what post code are you in ?

[Noupdate]

Mine is back up (went down around 10:00 on Wednesday)

[ferguson]

@Noupdate If you would like individual support then please start your own topic. 

[Noupdate]

Hi, can they contact me via email as I cannot update my mobile in profile as I am not connecting via talktalk. Can you confirm that talktalk is aware that my link is at fault (UFO ONT flashing red LOS) since Tue 10:00? Cannot see report a fault on your website, website will not complete a test.

[Noupdate]

Via email as you will not allow me to update my mobile number as funnily enough I am not connecting via my talktalk service.

[Googlyamnesiac1]

Happy to post here when they do call if they don't call you. Not sure how soon ASAP is mind, still noone has called me.

[Noupdate]

Have you also asked them to get in touch with me? Why is there no information regarding what the fault is?

[Michelle-TalkTalk]

Hello,

I've asked if the UFO Team can make contact with you directly ASAP.

Thanks

[Archer2]

Hope you get some kind of response this is getting silly now, someone needs to communicate what the problem is to us or at least put up a post for all to see??????? over to you talk talk