York Outage?
on 20-02-2023 07:42 PM
Message 69 of 69
My connection in yo32 (Huntington) has been off since 3pm. is there a known outage? Is there a number I can call? I've been on live chat over an hour and have had no response so not exactly helpful.
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68 REPLIES 68
on 24-02-2023 06:10 PM
Message 21 of 69
talk talk has deleted a message I sent about outage lies and going to OFCOM if they do not pay
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on 24-02-2023 06:09 PM
Message 22 of 69
can you explain why my previous message explaining that talk talk was lying about an 'outage' not being a loss of service has been removed?
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on 24-02-2023 06:05 PM
Message 23 of 69
they lied, ask them to clarify (in writing) the difference. they have removed my previous email.
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on 24-02-2023 04:38 PM
Message 24 of 69
I understand that and wasn't expecting it before but they told me they won't pay it because it's an 'outage' not a 'loss of service'. I don't understand how an outage isn't a loss of service mind.
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on 24-02-2023 04:30 PM
Message 25 of 69
It can only be calculated AFTER all is resolved, @Googlyamnesiac1, and takes around 30 days to process, so it's not possible to resolve until the number of days is known.
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
Staff won't be available to comment now before Monday.
Gliwmaeden2, a fellow customer.
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on 24-02-2023 10:55 AM
Message 26 of 69
I called and was advised that the £8.40 per day compensation would not be offered as this was an 'outage' not a 'loss of service'. Anyone not working for Talk Talk have any thoughts? All I know is that I haven't had Inernet for 4 days now. Found this but doesn't explain the difference between the two:
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
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on 24-02-2023 09:29 AM
Message 27 of 69
Morning,
Apologies, the team have advised that the outage is still being worked on at the moment and as soon as they are able to provide any more information or when it should be resolved then we will post back here straightaway.
Thanks
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on 24-02-2023 08:33 AM
Message 28 of 69
Day 4 of no connection now and still no update or phonecall as to what the problem is and an expected ETA.
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on 23-02-2023 04:12 PM
Message 29 of 69
Make sure you get your 'automatic' £8/day for outages lasting 2 or more days.
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on 23-02-2023 03:49 PM
Message 30 of 69
Still no phone call and still no update here. Still down.
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on 23-02-2023 02:30 PM
Message 31 of 69
YO30 6 clifton without
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on 23-02-2023 02:16 PM
Message 32 of 69
great news what post code are you in ?
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on 23-02-2023 02:14 PM
Message 33 of 69
Mine is back up (went down around 10:00 on Wednesday)
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on 23-02-2023 12:51 PM
Message 34 of 69
@Noupdate If you would like individual support then please start your own topic.
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on 23-02-2023 12:47 PM
Message 35 of 69
Hi, can they contact me via email as I cannot update my mobile in profile as I am not connecting via talktalk. Can you confirm that talktalk is aware that my link is at fault (UFO ONT flashing red LOS) since Tue 10:00? Cannot see report a fault on your website, website will not complete a test.
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on 23-02-2023 12:36 PM
Message 36 of 69
Via email as you will not allow me to update my mobile number as funnily enough I am not connecting via my talktalk service.
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on 23-02-2023 12:34 PM
Message 37 of 69
Happy to post here when they do call if they don't call you. Not sure how soon ASAP is mind, still noone has called me.
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on 23-02-2023 12:33 PM
Message 38 of 69
Have you also asked them to get in touch with me? Why is there no information regarding what the fault is?
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on 23-02-2023 11:25 AM
Message 39 of 69
Hello,
I've asked if the UFO Team can make contact with you directly ASAP.
Thanks
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on 23-02-2023 10:55 AM
Message 40 of 69
Hope you get some kind of response this is getting silly now, someone needs to communicate what the problem is to us or at least put up a post for all to see??????? over to you talk talk
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