eero 6

[walker1]

Received a new eero 6 router today on fiber 150 package and cannot get it to connect , always fails with it not getting a wan address , the old wifi router conects perfectly to talk but not the new eero 6.

any advice apprecited

[Chris-TalkTalk]

That's great news, thanks for letting me know 🙂

Chris

[walker1]

Good evening Chris

The change worked . I can now connect the eero no problems . Thanks for the help

[Chris-TalkTalk]

OK thanks

[walker1]

Thank you , I will test this evening and report back the outcome . 

[Chris-TalkTalk]

OK, I've made the change, it should still work with the Sagemcom but should also now work with the eero

Chris

[Chris-TalkTalk]

OK, I'll make the change now 🙂

Chris

[walker1]

Yes that’s fine  I am out all day until 6pm so don’t need internet till then 

thanks for the help

[Chris-TalkTalk]

Hi walker1,

I think I know what the issue is. I can make a change now that should fix the issue but it may disconnect you from the internet. Is it OK to do this now?

Chris

[KeithFrench]

There does seem to be a number of these, only TalkTalk can get it resolved.

[walker1]

Eero can't connect to external IP address - TalkTalk Help & Support

Seems to be exactly the same as my problem

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.