NEED SOME HELP?

pauline29 · ‎07-08-2024

Just renewed Broadband contract, have been sent an eero 6, no phone socket. Will have to keep the original router. Need to connect phone. Do I need to send eero back?

Thanks.

Chris-TalkTalk · ‎08-08-2024

No problem, happy to help 🙂

Chris

Chris, Community Team

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pauline29 · ‎08-08-2024

Thanks to you all! Answered my question.

Chris-TalkTalk · ‎08-08-2024

Hi Pauline,

I've ordered a DVA, it should be with you within a couple of working days 🙂

Chris

Chris, Community Team

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ferguson · ‎07-08-2024

@pauline29

You should have got a Grandstream Digital Voice adapter, the support team will pick this up tomorrow and advise further.

Gliwmaeden2 · ‎07-08-2024

Not sure that it's still available.

Wait for staff to pick this up during the day, @pauline29.

Gliwmaeden2, a fellow customer.

pauline29 · ‎07-08-2024

Yes I have VoIP but no adapter, just the eero. Do I have to order one?

Thanks.

ferguson · ‎07-08-2024

@pauline29

Did you order a Full Fibre service with VoIP? If so, TalkTalk should have arranged an adapter for your phone which connects via the eero.

fr8ys · ‎07-08-2024

I believe you use one of the 2 sockets there are for the phone.

@ferguson do you have this set up? Mine's data only.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).