full fibre broadband problem with phone lighting up every 30 minutes

[kbleigh]

Every 30 mins, day and night, the landline phone display lights-up with the message "external call".

I think this may be a router problem - can it be resolved by a firmware fix or a change of router?

[Chris-TalkTalk]

Hi kbleigh,

I've applied the fix, hopefully it should be OK now

Chris

[kbleigh]

Hi Debbie,  

I have added my name and account number to my Community Profile as requested, so that you can apply the fix.

Please let me know when the "fix" has been applied.

kbleigh

[Debbie-TalkTalk]

HI @kbleigh 

Apologies for this. I can apply the fix for this issue.

Please can you add your name and TalkTalk account number to your Community Profile.

Thanks

Debbie